RESIDENTIAL

Where do we go?
We cover from Everett to Kent, from West Seattle to Issaquah and all points in between. Monroe, Snohomish, Arlington, Marysville, Stanwood and Lake Stevens areas incur a gas surcharge. Please call us for details.

What pay methods do we accept?
We take Visa, MasterCard, checks and cash. We run residential specials throughout the Seattle area, so call us to see what the current special is: 425 745 3031

Jet City Professionalism
When you set up your appointment, you will receive a three hour window for our technician to arrive on the day of your clean. He can call you when he is on his way or as much as an hour ahead so you have time to run home to meet him. Our professionalism is well known throughout the Seattle area.

Set Up and Parking
Upon arriving in your Washington residence, our technician will set up for the job. He will need to get within 100 feet of your home so he is close enough to use the truck mount. If you are in a high rise or the technician cannot get close enough, please let the office staff know ahead of time. He can use a professional powerful portable carpet cleaning machine if necessary. He will also need to hook up to water, so an outside hose bib or your inside water faucet from a sink will do. We also have water on board if you do not have any of these available, please let the office know. If we do need to use the portable please let us know the best parking options.

Do I have to be home?
For Seattle and surrounding area apartment dwellers we can go to the community office and pick up your key and let ourselves in. This is called Permission To Enter or “PTE.” When done, we will lock up and return the key to the front office. Alternatively you can hide a key or use a lock box and give us the code. We do not recommend you leave your home unlocked at any time.
For homeowners, you can hide a key or use a lock box and give us the code. Once we do the clean we can lock up and return the key where we found it or follow your instructions on what you’d like us to do. We need to have a payment method on file or you will need to leave a check on the kitchen counter for us to pick up.

Payment when not at home
For both homes and apartments, payment arrangements need to be made before the job. If there is no payment as agreed, we will exit without performing the work.

Renewal Cleans
The properties who give free renewal cleans, are giving you a free standard clean. This does not cover stains, extra dirty cleans, area rugs and repairs. If you want more than a standard clean, we are happy to do the work, you will just need to pay for that portion of the clean. Your renewal clean is also not your move out clean. There could be additional work necessary that would still come out of your deposit from the property.

Pricing
The price may be different than what you discussed with the office person once the tech gets on site and sees the actual condition of your carpet and the kind of job you actually want done. They will always discuss with you your pricing options and what you could do, but we will only do as you ask us to, so you have complete control.

Time
It will take them anywhere from 20 minutes to three hours to clean your apartment or house. It depends on the size of your carpeted areas and the level of soil on them. After the clean, be sure to turn up the heat in your home and crack one window an inch if it’s cold or rainy out. Turn on any ceiling fans. If you have a large home with more than one floor, open one window at opposite ends of the house on each floor. If it’s warm out, open all your windows.

Company Policy
If you are not home and there are rooms you do not want cleaned, just close the door. It is company policy to not enter into a room with a closed door.

For security reasons, if you live in a rambler or an apartment on the ground floor, we will lock up and leave all the windows closed. It can be too easy for someone to break in. We will not turn up your heat in your absence in case there is some issue with your heater. When you do arrive home, please open up your home and turn on your heat.

Anything extra beyond the scope of work you authorized will not be done. All extra work requires your approval.

Pets
Please secure your pet family for their emotional security as well as ours. Our technician will not enter your home alone with your pet there unattended or not secured. If it is a smaller caged pet, we will enter, but keep in mind there will be unusual sounds and smells for them. Their emotional safety will be up to what you think is best for them.

Furniture
We have the most cost effective pricing around. We will be happy to move your furniture for an additional charge, otherwise we will go around whatever is there. Please feel free to pile things on top of each other or move to hard surfaces.

How to prepare
Please pick up everything you want us to clean under. This includes area rugs, mats, clothing and plastic computer/office mats. We do not consider area rugs as part of your carpet. If you wish your area rugs cleaned, they can be cleaned for an additional charge provided they are not wool.

It is always best for you to vacuum first, especially if you have pets. Pet hair sticks when it gets wet and is very difficult to get up even with our powerful truck mount suction.

Please secure any loose items on shelves that will be near the area we will clean. We try our best to be careful, with the large wand we can back into something without realizing it.

Green Cleaning
Do you have allergies? Have you got a baby learning to crawl? The chemicals in our solution are safe for pets and children, but you still may not want us to use this. We have a products with environmentally friendly ingredients designed to preserve human health and the environment. If you are still sensitive to these, we can use a vinegar solution or just steam. So no matter your sensitivity, we have a method that could work for you.

Upholstery and Area Rugs
We can clean fabric and microfiber couches. Linen and leather use a different process of dry cleaning which we do not do. Uphostery is $12 a linear foot. So the length of your furniture times 12.

Synthetic area rugs we can do in your home and the price is based on the size of the rug. Wool and silk ornate Oriental or Turkish area rugs we cannot do as there is an extensive drying process that needs to be done to prevent damage which we are not set up for.